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APC/QC Joint Meeting: May 7, 2014

Student Engagement & Disney/Customer Service in Higher Education PowerPoint presentation



Fire accreditation for the School of Public Safety and Emergency Preparedness

The School of Public Safety and Emergency Preparedness  is in the process of developing  the documents to support the continues accreditation for the Fire Charter with the State of Ohio Department of EMS. The process is quite lengthy  and requires  the fire science charter program  to submit many items of proof that will enable the State to insure that the fire certification process is sound and the Owens is preparing students to be competent and safe while following their chosen career. The formal application process is in May and will be used to reaccredit in June



What is your idea of a successful Wellness program? What does wellness mean to you?



APC/QC joint semiannual meeting presentation- November 2, 2011

The AQIP planning Council and quality Council meet twice a year together in order to improve communication and ensure alignment and engagement with our Organizational Strategic Plan and goals, the AQIP criteria, and the University System of Ohio/strategic plan.

During this meeting, Tom Perin presented Strategic Horizon’s program on Design Thinking, which featured Quicken Loans and their CQI program.

Tom reviewed the abundance, capacity and change that is involved in design thinking. Tom announced that Dick Alfred and Pat Carter will attend the next joint APC/QC meeting to present how to transition to a culture of abundance.

There were many elements to the Design Thinking presentation. Tom Perin focused on these elements which included: Why Design Thinking, Linking DT to Abundance, Creating a Nurturing Culture: QUICKEN LOANS, the ISM’s (The ideals that Quicken Loans live by), A valuable workplace, Divergent Thinking, DT Recap, What a DT Organization will do, and Enemies of a Great Culture.



Change by Design- Continuing Information

I wanted to take this opportunity to share with all of you continuing updates on the change by design concept that we have been internalizing in our quality team training and strategic planning.  On April 17-19 a small team from Owens Community College went to the University of Cincinnati for a Strategic Horizons Colloquium. The University shared information from their College of Design involving their close relationship with Procter & Gamble.

When we talk about continuous quality improvement, it will always lead us to change.  We all know change can be difficult. It always comes back to motivation when we are trying to implement any change initiative.  Please enjoy the following 11 minute video that was presented during our colloquium, illustrating some interesting and more recent concepts in consideration of motivation, teamwork, and empowerment. http://www.youtube.com/watch?v=u6XAPnuFjJc







“Powers of 10”

Craig Vogel’s presentation to the APC/QC on May 4 discussed how change by design has greatly influenced technology development and product marketing. His presentation included a brief overview of the classic 1968 American documentary short film, “Powers of 10”, written and directed by Ray and Charles Eames. Re-released in 1977, the “film depicts the relative scale of the Universe in factors of ten”.  This video has been digitized for the internet and has also been adapted into a more contemporary interactive web version.

The “Powers of 10”, http://www.powersof10.com/, is the official Eames Office website that is directly based upon the classic film. The website contains both the re-released video and an interactive web version of the film.

“Scale of the Universe”, http://primaxstudio.com/stuff/scale_of_universe/,  presents a similar concept, but provides an interactive screen that focuses on comparing groups of objects using a sliding scale of 10. This contemporary version of the “Powers of 10” also incorporates the most recent scientific information and examples.

 



APC/QC joint semiannual meeting presentation- May 4, 2011

On April 17-19 a small team from Owens Community College went to the University of Cincinnati for a Strategic Horizons Colloquium. The University shared information from their College of Design involving their close relationship with Procter & Gamble. On Wednesday, May 4, 2011 APC/QC had the opportunity to have Mr. Craig Vogel, Associate Dean and Professor of Design, in the College of Design, Architecture, Art, and Planning at the University of Cincinnati, as a guest speaker for their semiannual joint meeting.

Craig Vogel’s presentation to the APC/QC on May 4 discussed how change by design has greatly influenced technology development and product marketing. His presentation included a brief overview of the classic 1968 American documentary short film, “Powers of 10”, written and directed by Ray and Charles Eames. Re-released in 1977, the “film depicts the relative scale of the Universe in factors of ten”. This video has been digitized for the internet and has also been adapted into a more contemporary interactive web version.

The “Powers of 10“, http://www.powersof10.com, is the official Eames Office website that is directly based upon the classic film. The website contains both the re-released video and an interactive web version of the film.



Process management – and process management tools – can be used for personal development, too

Success with quality improvement is enhanced when employees’ behaviors change along with changes in work processes. A process-oriented continuous personal improvement model can be used to develop management skills such as leadership, consensus building, coaching, motivation, and rewards. Continuous personal improvement isn’t easy, but takes reflection, self-awareness, emotional stability, and consistency . The payback for developing effective inter- and intra-personal skills is making meaningful contributions to organizational success, acquiring the ability to see problems as worthwhile experiences, and building effective positive relationships with co-workers, family, and friends. Fishbone Diagram and Systematic Diagram are highlighted tools for personal development.

See Emiliani, M. (1998). Continuous personal improvement. Journal of Workplace Learning, 10(1), 29-38, available via Owens Libraries’ database EJC (Electronic Journal Center). Contact Gail McCain to receive text directly from EJC.





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