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Monthly Customer Service Training News!

Beginning in 2012, we are incorporating the monthly Customer Service Training into New Employee Orientation. Tom Perin continues to facilitate this segment of the Orientation. Our practice was to have orientation monthly on a Monday with Customer Service Training on the following Thursday. Orientation for new hires has been a requirement practice since 2007; implemented and enhanced over time through several AQIP quality teams’ recommendations.  Attendance  for customer service has been lagging.

By combining the training into the orientation, we accomplish several positive results:

  • New employees are on-boarded with customer service quality expectations that embrace the Owens culture
  • Convenience: One location, One Day
  • The Orientation is still a single day event; there is no need for a new hire arranging an additional morning for the training (historically not everyone completing New Employee Orientation attended the Customer Service training)

Current Employees may still participate by registering and attending only the customer service session of the orientation which will run from 9:00-11:30 a.m.  Anyone interested in training, or a refresher, may register through the Owens Intranet – Human Resource’s training and Professional Development website https://intranet2.owens.edu/hr-training/?p=66

Group Training Available: Customer Service Training can also be tailored to suit a department or group‘s special needs. Tom Perin has customized training for a variety of groups: the Student Learning Centers, Student Accounts, the Help Desk staff.  This is great opportunity for department retreats, staff meetings, etc. We can bring the training to you, or work with you to arrange a training site. Please contact Tom Perin to schedule group training. thomas_perin@owens.edu  or 567-661-7880

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