I Don’t Know About You….
February 13th, 2013 by Marian MooreFebruary 13, 2013
I don’t know about you, but when I experience poor customer service, especially…especially when I am paying for the service, I tend to get a little bent out of shape. It seems much too often in today’s world that there is a growing indifference to customer satisfaction, which brings me to the purpose of this blog.
It came to my attention the other day while attending a brown bag luncheon on the Findlay campus (where I teach) that a number one complaint of Owens students is that many of our instructors, who teach online, do not respond to student emails in an expeditious manner. I seem to recall that Noel-Levitz consultants reported the same concern.
Certainly, responding to online students in a timely manner, is one area Owens can improve upon. My thoughts are that if just half of the online instructors commit to answering student emails responsibly, our customer service profile would improve significantly. Please join with me in spreading the word that Owens could perhaps corner the market in becoming known as the college with the best customer service in NW Ohio. On second thought, why not aim for being the college with the best customer service period! By the way…I continue to work on my own online performance.
Marian Moore
Assistant Professor
Social and Behavioral Sciences